Port Living Co. Guarantee
If you are not 100% satisfied with your item, simply return your purchase for a full product refund, upon receipt of returned item - not including shipping & handling charges.
Returns
90 Day Policy: After 90 days from proof of purchase, we offer an even value exchange.
Items broken due to carrier mishandling will be eligible for a full refund or exchange. Please provide pictures, if possible, as this assists us in filing an insurance claim with the appropriate carrier.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
*If you haven’t received a refund in a timely manner, first check your bank account...again.
*Then contact your credit card company, it often takes some time before your refund is officially posted.
*Next contact your bank. There is often some processing time before a refund is posted.
If you have followed the above steps and have not received your refund, please contact us directly at: info@portlivingco.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@portlivingco.com and send your item to: Port Living Company, 5870 Dorchester Road, Rear Unit, North Charleston SC 29418, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your undamaged return, once item is received.
Shipping
To return your product, you should mail your product to: Port Living Company, 5870 Dorchester Road, Rear Unit, North Charleston SC 29418, United States
You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*Please note that we cannot be held responsible for any additional taxes, customs fees or any other importing charges that are incurred when shipping internationally.